Refund policy

Due to the nature of our food, beverage, herbal, and other consumable products, we are unable to accept returns or exchanges once an order has been shipped or received.

We want you to be happy with your order. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the product and packaging so we can review the issue. If approved, we will replace the affected item or issue an appropriate refund.

Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has shipped.

Shipping Issues
We are not responsible for packages that are delayed, lost, or misdelivered due to an incorrect shipping address provided at checkout. If a package is damaged during transit, please contact us so we can help determine the appropriate next step.

Exceptions
Because our products include consumable and personal-use items, opened or used products cannot be returned.

For questions regarding your order, please contact us at thejcsyrupshop@gmail.com.